to Our New debit Cards
We’re Here to Help.
Why am I getting a new debit card?
As part of our commitment to providing you with the finest value and most competitive checking products, we are updating our card program to include additional features and issuing new cards.
When am I getting my new debit card?
You should see your card in the mail prior to 9/09/22.
Will I need to activate my new card?
Included with your new card you will receive information on how to quickly activate your new debit card on or after 9/12/22.
- Activation Number 800-290-7893
Can I pick my new card design?
A new card design has been preselected for you and is on its way. If you prefer to choose a different design when your card renews, please contact your local branch and we can update your selection.
Are mobile purchasing options available?
Your new debit card can be added to Apple Pay, Samsung Pay, or Google Pay.
Will my card number change?
Card security is a top priority to us. To help protect your account, you will receive a new card number with expiration date and security code.
What will happen to my account balance?
All balances will transfer automatically to your new account.
What if I need to report my card lost/stolen?
We have several ways to assist you:
- In person Monday – Friday 8-5p MT
- By calling 888-297-3416
- NEW Card Controls – turn off your card
What if I don't receive my card?
Stop by your closest Platte Valley Bank location where they will be able to produce you a new card on the spot or call our Bank Card Services team at 1-888-350-1184.