Fraud Prevention

Platte Valley Bank

Fraud Prevention

Afraid someone has stolen your account information or your identity? Please contact your Personal Banker IMMEDIATELY. They will help you take the necessary steps to stop fraud on your account.

Becoming a victim of identity theft is a frightening and frustrating experience. If you believe you are a victim of identity theft, download this step by step guide from the FTC to determine the next steps you need to take.


For more details contact us at 308-632-7004 or Toll-Free at 1-888-632-7004 or contact one of our Personal Bankers.

If afterhours, call 1-800-328-2155 to review transactions or report fraud. 
To report a card lost or stolen, call 1-855-293-2458.

Signs of Identity Theft

  • An expected credit card hasn’t arrived in the mail.
  • You hear from credit collectors about debts you don’t know about.
  • There are unauthorized purchases on your billing statements.
  • Medical providers bill you for services you didn’t use.
  • You find unfamiliar accounts or charges on your credit report.

Actions You Should Take Immediately

  • File a complaint with the Federal Trade Commission (FTC) at 877-ID-THEFT (877-438-4338) or The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations.
  • Contact the fraud department of the three major credit bureaus to place a fraud alert on your credit file. This alert will request that creditors contact you before opening any new accounts under your name.

  • File a police report. Get a copy of this report so that you can dispute unauthorized charges and use for any insurance claims.
  • Close any accounts that may have been compromised or opened fraudulently. You can do so by contacting any Platte Valley Bank Personal Banker.  The FTC website provides many helpful resources, including a sample dispute letter and a form affidavit which can be used if a sworn statement is needed by any creditors.

Protect Yourself

  • Travel lightly by carrying only what you need.
  • Request Credit Reports annually.
  • Be cautious with personal information.
  • Protect your online identity.
  • Make certain that websites are secure.
    • Secure sites will use SSL (Secure Socket Layer) technology to encrypt information. These sites will show a small lock symbol in the lower corner of your web browser window.
    • Secure sites will also have web addresses that begin with https:// – the “s” indicates a secure connection.

Find your nearest Platte Valley Bank

Platte Valley Bank is pleased to offer a wide variety of accounts and services to meet the needs and lifestyles of all of our personal banking customers. Whether you need a checking account with no minimum balance requirement, a savings account with a competitive interest rate, or a personal loan to help you achieve your goals, we have a product to meet your needs.

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